Staffing Manager - EST Timezone

ABOUT US

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets in the US, UK, France, Germany, and Austria – with more openings in 2024.

We're award-winning and a global leader in creating high-impact experiences using innovation and insight. In 2021, our teams had a meaningful engagement with 4.5 million people across all our markets, and we have conversations at scale. Our priority as a business is to help brands understand more about their consumers by collecting intelligence and insight for all the contacts we make. Elevate runs Impact, an industry-leading and data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning global, people-powered agency creating compelling human connections with brands underpinned by clever use of data and technology. Our partnerships worldwide include Level-Up retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT.

Our offices in London, Los Angeles, Atlanta, Phoenix, Paris, Berlin, and Vienna have a truly global reach and genuine local relevance.

POSITION SUMMARY

The role of the Staffing Manager is to deliver top-quality staff for client activations through a thorough vetting process + event day check-in/management. Pairing individuals with brands or work details by confirming relevant experience, personality/professionalism traits, client profile requests, etc. Staffing Managers will report directly to the Staffing Director, who will assign new projects, work with you to set and manage client deadlines and expectations and gain support from other Staffing Managers.

Staffing Managers will adhere to Elevate's core values below by demonstrating personal and professional traits to work together for the company's overall vision and goals.

How your role links to Elevate's four core values:

1. People, People – building a bridge between the clients and field staff, ensuring relationship building in every direction is at the heart of everything we do
2. Elevation – each project should be evaluated and learned from to ensure we are elevating each project we do with a client to make it the best it can possibly be
3. Take Pride – We are a people business, so take pride in the fact that you will be working within the biggest cog in the wheel. Our reputation should be built on the excellent work that we take pride in doing
4. Better Together – The work we put in should be divided and conquered between the team. The Account Managers and Account Directors within the team will always be there as a listening ear to guide you and support where necessary

ROLES AND RESPONSIBILITIES

• Proactively recruit/interview/vet qualified candidates to work on various events & campaigns.
• Meet all pre-determined staffing deadlines.
• Maintain a 95% show rate for all assigned staffing projects.
• Event-day execution (staff check-ins/check-outs, staff replacements, escalations, etc.
• Provide real-time updates to client contacts and Elevate Account Manager(s) to ensure they are updated on all day-of activity.
• Work with the Staffing Director and Elevate Payroll team to ensure all new hire field staff have all necessary paperwork before sending them to work an event.
• Escalate any staffing or campaign concerns/issues to your program's Account Manager.
• Plan effective strategies and protocols to ensure a working system is always in place.
• Utilize an on-call/available backup staff pool to fill any cancellations/no-shows during site check-in times.
• Serve as an escalation point for client contacts when staffing challenges arise on-site.
• Update field staff hours in the Elevate Database or Next Crew daily to ensure all hours are accurate and up to date as staff complete their shifts.
• Build excellent rapport with field staff and client contacts alike.
• Adapting to the day-to-day client and internal needs to ensure all pressing action items are completed promptly.
• Other duties as assigned.

SUPERVISION

• This position will lead a team of employees assigned to the staffing team.

QUALIFICATIONS / REQUIREMENTS

Education:

• High School Diploma or Equivalent
• Bachelor's Degree, strongly preferred

Experience:

• Ideally, 2-3 Years of Customer Service/Staffing & recruiting experience.
• Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting, along with attention to detail, persistence, and follow-through.
• Excellent computer/software skills using Microsoft Office (Outlook, Excel, Word, and PowerPoint), Salesforce, Asana, SharePoint & more.

Skills:

• Excellent organizational and time management skills
• Strong verbal and written communication
• Excellent problem-solving skills
• Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers
• Well-developed interpersonal skills and experience in interacting and building trusted relationships with stakeholders at all levels
• Strong project management skills with a dedication to timelines
• Honed project management skills, including time management and great attention to detail

PHYSICAL REQUIREMENTS

• Ability to sit and stand for extended periods of time while completing work on a computer
• Ability to lift ten or more pounds
• Ability to move throughout the workplace

COMPANY BENEFITS

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off and vacation days
• Flexible work schedule
• Opportunities for professional development and growth
• Employee discounts and perks
• Collaborative and inclusive work environment
• Performance-based bonuses and incentives
• Access to cutting-edge technology and resources

ELEVATING PEOPLE

As a people agency, we believe the personality and authenticity of our people set us apart. Therefore, we celebrate and invite applications from all cultures and backgrounds.

If you want to know more about our people and culture, please search #elevatingpeople on LinkedIn, Twitter, Facebook, or Instagram.

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply ASAP if you are interested in working at this fun, fast-paced office and have the relevant experience.