ABOUT US

We are a globally acclaimed people agency, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

Award-Winning Excellence: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.

Global Presence: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, and more.

Innovation: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments.

More Than Staffing: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, Impact, provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers.

ELEVATING PEOPLE & PURPOSE

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.

Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.

THE ROLE

An exciting role for an experienced Account Manager within a fast-paced promotional staffing agency. If you’ve got solid experience in handling both large and smaller detailed staffing projects in a range of formats, then this could be for you. This is a great opportunity for anyone with strong management skills with a head for quality staffing solutions and project management.

This role is a full time position and works within our current hybrid working structure, where you will be expected to work within our office in Shoreditch, London at a minimum 3 days per week.

How your role links to Elevate’s four core values:

People, People – building a bridge between the clients and field staff, ensuring relationship building in every direction is at the heart of everything we do
Elevation – each project should be evaluated and learned from, to ensure we are elevating each project we do with a client to make it the best it can possibly be
Take Pride – We are a people business, so take pride in the fact that you will be working within the biggest cog in the wheel. Our reputation should be built on the excellent work that we take pride in doing
Better Together – The work we put in should be divided and conquered between the team. The senior team will always be there as a listening ear to guide you and support where necessary

ROLES & RESPONSIBILITIES

Building and maintenance of strong client relationships from brief taking through to project delivery & evaluation
Manage the day to day relationship between the client and agency in a professional manner
Create a partner, rather than a supplier relationship with clients
Ability to see bigger picture of a project and to provide clients with expert opinions
To be able to interrogate briefs, ask relevant questions and if applicable offer advice on how to improve a campaign
Display excellent communication skills when dealing with clients
Be confident when communicating Elevate Impact (our data reporting platform) to clients
Always look to maximise client satisfaction, revenue and profitability
Project reporting and evaluation
To be a confident presenter and be able to present to a client in a professional manner
Compile all activity results and complete campaign analysis presentations
Manage your own and any relevant line reports’ workload, ensuring a consistently high standard of output
Motivate your team ensuring they have the opportunity to learn and develop account handling skills
Build strong relationships with Event Managers and ensure campaign KPIs are met
Management and direction of campaign logistics by being able to confidently brief others
Tight financial management and control of campaign budgets to ensure margin is met
Understanding of company financial systems including mark-up, invoicing, POs etc
Use initiative to solve problems effectively and efficiently
Offer ideas/solutions for implementing campaigns
Be an expert in setting tasks and be able to confidently delegate and manage people through the project process by checking in with them throughout the project
Actively research competitor activity to ensure Elevate remains at the forefront of the industry
Understand customer’s markets and competitor activity to add specific insight in dealing with all client queries

REQUIREMENTS & SKILLS

Well-developed interpersonal skills and experience in interacting with clients.
A first-class listener and communicator, with great organizational and trouble shooting skills.
Commercially savvy with a strong financial acumen.
Experiential agency or promotional staffing agency experience at an AM level.
Strong account management skills.
Excellent presenting skills.
Excellent time management, numeracy skills and attention to detail.
Ability to work as a team with senior stakeholders, whilst also supporting the management of junior members of the team
Comfortable managing global projects and budgets

SALARY AND BENEFITS

This role offers a salary between £34,000-£38,000 depending on experience.

Elevate also has a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, work environment and culture, development and financial support. Some of our benefits include:

Private healthcare
Class pass subscription
Contribution to fitness kit
Flexible working opportunities – hybrid working with 3 days per week in the office
Contributions to your home office environment
Summer and winter company parties
A very competitive holiday allowance
Charity and volunteering days
A mentoring programme
Access to therapy and mental health first aiders
Financial advice
Pension scheme

Job description is not all inclusive. Elevate reserves the right to amend this job description at any time.

Ready to Elevate Your Career? Apply Now and Be Part of Something Extraordinary! #ElevateYourCareer #JoinUsNow