ABOUT US
We are a globally acclaimed people agency, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.
Award-Winning Excellence: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.
Global Presence: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, Nespresso and more.
Innovation: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments.
More Than Staffing: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, Impact, provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers.
ELEVATING PEOPLE & PURPOSE
As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.
Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.
THE ROLE
An exciting new role for an experienced Account Director within a fast-growing promotional staffing agency. You will be looking after one of our newly acquired clients, a large nationwide in store project in Germany for a well know coffee brand.
If you’ve got solid experience in handling large-scale staffing and field marketing projects, then this could be for you. This is great opportunity for anyone with strong client handling skills, excellent team management and driven by data.
How your role links to Elevate’s four core values:
- People, People – working closely with and supporting each team member
- Elevation – continued support to make the company a fun, stimulating and nurturing working environment
- Take Pride – know that everything you do is of great value to the company, own it!
- Better Together – a healthy team = a healthy company
ROLES & RESPONSIBILITIES
- You will directly manage the day-to-day relationship with our client and will be expected to do so with a strategic lense on.
- As this is a newly acquired client you will need to set up all processes to ensure we are meeting their KPI’s as per SLA.
- Interrogate client briefs, understand insight, advise on improvement for a campaign utilising staffing and field marketing experience and drive excellent delivery.
- Ensure we are working in compliance with our client in store requirements, putting processes in place to demonstrate compliance and being able to provide proof of results back up with data.
- Attend and coordinate the training sessions in Germany. Draft the training modules including Elevate and the client’s content and ensure we have knowledge checkers in place to test the field staff knowledge.
- Understand fully and manage reconciliation and billing processes from beginning to end. You are familiar with Salesforce tool.
- Lead a team, take ownership and direct others as needed to provide the utmost level of client services.
- Show a good understanding of the business environment, your account portfolio and know what makes a ‘good decision’ from a commercial point of view.
- To grow a strong client services and staff booking team.
- To provide a fun, stimulating and nurturing working environment to help junior team members realise their full potential.
REQUIREMENTS & SKILLS
- Previous experience in field marketing, in-store campaigns.
- Well-developed interpersonal skills and experience in interacting with senior stakeholders.
- A first class listener and communicator, with a willingness to confront issues and make decisions.
- Commercially savvy with a strong financial acumen.
- Experiential agency or promotional staffing agency experience at an AD level.
- Strong project management skills.
- Excellent presenting skills.
- Excellent time management, numeracy skills and attention to detail.
- Ability to work as a team with senior stakeholders.
- Proven team leader.
- Fluent in English and German.
- An interest in the coffee sector, previous experience working for a coffee brand would be a plus.
SALARY AND BENEFITS
This role offers a salary between £50,000 - £55,000 depending on experience.
Elevate also has an incredible benefits package covering health and wellbeing, work environment and culture, development and financial support. Some of our benefits include:
- Private healthcare
- Annual bonus opportunity
- Class pass subscription
- Contribution to fitness kit
- Flexible working opportunities – hybrid working with 3 days per week in the office
- Contributions to your home office environment
- Summer and winter company parties
- A very competitive holiday allowance
- Charity and volunteering days
- A mentoring programme
- Access to therapy and mental health first aiders
- Financial advice
- Pension scheme
- Perkbox access
Job description is not all inclusive. Elevate reserves the right to amend this job description at any time.
Ready to Elevate Your Career? Apply Now and Be Part of Something Extraordinary! #ElevateYourCareer #JoinUsNow